they say

* "To forgive is to assume a larger identity than the person who was first hurt."
   Whyte

* "The truth is, rarely can a response make something better--what makes something better is connection."
    Brown

* Something new written in the ashes of your life.

* We are each a river with a particular abiding character, but we show radically different aspects of our self according to the territory through which we travel.

* bureaucracy=the supreme institutionalization of helplessness